Payment Methods
We currently offer two payment methods:
- Bank transfer – details of the account will be provided after placing an order.
- Cash on delivery – available for courier shipments.
Delivery
The delivery method is tailored to the type and size of the ordered products:
- Standard shipments – products within standard dimensions and weight are shipped via InPost courier or parcel lockers.
- Large shipments – tables, workbenches, and other large items are delivered via individual transport, with costs based on distance and size.
Order Processing Time
Standard orders are processed within 1-3 business days. Large product deliveries are arranged individually and may take 3 to 14 business days.
Delivery Costs
- InPost courier shipment – 20 PLN
- InPost parcel locker delivery – 15 PLN
- Large shipment delivery – price determined individually based on distance and size
Tracking Your Shipment
Once the shipment is sent, you will receive a tracking number to monitor its status.
Privacy Policy
Your privacy is extremely important to us. This Privacy Policy outlines what information we collect, how we process and store it, and what rights you have regarding your personal data.
1. Data Controller
The data controller is zlitego.pl, based at Świerkowa St., 86-182 Świekatowo, email: kontakt@zlitego.pl.
2. What Data Do We Collect?
We may collect the following personal data from users:
- First and Last Name
- Email address
- Phone number
- Delivery address (for orders)
- IP address and information about site activity
3. Purpose of Data Processing
Collected personal data is processed for the following purposes:
- Order fulfillment and sales support
- Responding to inquiries and communicating with users
- Handling the contact form
- Personalization of content and improving the quality of services
- Marketing and sending newsletters (if the user has consented)
4. Legal Basis for Data Processing
Personal data processing is based on:
- Article 6(1)(b) of the GDPR – for the purpose of fulfilling a contract
- Article 6(1)(a) of the GDPR – based on the user's consent (e.g., for the newsletter)
- Article 6(1)(f) of the GDPR – for the purpose of pursuing the legitimate interests of the controller
5. Who Do We Share Your Data With?
We do not sell or disclose personal data to third parties. In some cases, we may share data with partner entities, such as:
- Courier companies – for order delivery
- Payment service providers
- Hosting providers and analytical tools (e.g., Google Analytics)
6. How Long Do We Retain Your Data?
Data is retained for as long as necessary to fulfill the purposes for which it was collected. For example:
- Order-related data – up to 5 years (for accounting and tax purposes)
- Contact data – until consent is withdrawn
- Data for marketing purposes – until consent is revoked
7. Your Rights
Every user has the following rights regarding their personal data:
- Right to access your data
- Right to rectify your data
- Right to erasure (the "right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent (if processing is based on consent)
- Right to lodge a complaint with the Data Protection Authority
8. Cookies
Our website uses cookies to improve the quality of our services. You can manage cookies in your browser settings.
9. Changes to This Privacy Policy
This Privacy Policy may be updated periodically. Significant changes will be communicated via the website.
10. Contact
If you have any questions regarding data protection, please contact us at: [Contact Email]
FAQ
Frequently asked questions regarding our activities and services.
- How can I purchase a product? - You can contact us through the contact form or send an email to the provided address.
- Do you ship products internationally? - Currently, we only ship within Poland.
- What payment methods are available? - We accept bank transfers and online payment systems.
- How long does order processing take? - The standard processing time is 5-7 business days, but it may vary depending on the product.
- Can I return a product? - Yes, under applicable law you have 14 days to return the purchased product.
- Can I order a product for custom orders? - Yes, we offer custom orders. Please contact us to discuss the details.
- How can I contact customer support? - You can email us or use the contact form available on the website.
Terms & Conditions
The Terms & Conditions outline the rules for using the zlitego.pl website, including the rights and responsibilities of users.
1. General Provisions
These Terms & Conditions set out the conditions for using the zlitego.pl website, as well as the rules for placing orders and providing services.
2. Definitions
- Website – the zlitego.pl website.
- User – any person visiting the website.
- Customer – a user making a purchase or using the website's services.
3. Website Usage Conditions
- Every user is required to use the website in accordance with applicable laws and the rules outlined in these Terms & Conditions.
- Providing illegal content is prohibited.
- The website owner is not responsible for any interruptions in service due to technical reasons.
4. Placing Orders
- Orders can be placed via the contact form or by email.
- Prices displayed on the website are gross prices and are subject to change.
- An order is considered confirmed upon receipt of confirmation from the website administrator.
5. Payments
- Payment for ordered products is made by bank transfer or via an online payment system.
- If payment is not received within 7 days, the order may be cancelled.
6. Returns and Complaints
- The customer has the right to return the product within 14 days of receipt.
- Complaints should be submitted via the contact form or by email.
- Complaints are processed within 14 business days.
7. Data Protection
Users' personal data is processed in accordance with the Privacy Policy.
8. Final Provisions
- The controller reserves the right to amend the Terms & Conditions. Any changes will be communicated via the website.
- For matters not covered by these Terms & Conditions, Polish law shall apply.